Gold Star Dealers


	ABOUT US
			SACKETT SYSTEMS, INC. is a design, engineering, and manufacturing company. Read More

	CONTACT US
			1033 Bryn Mawr Avenue Bensenville, IL USA 60106 Phone: (630)766-5500 Read More

	DIRECTIONS
			SACKETT SYSTEMS 1033 Bryn Mawr Bensenville, IL 60106 Get Directions

Gold Star Dealers

Purpose:
Sackett Systems intends to be the market leader in battery handling equipment with regard to:

Product technology,

Product quality,

Product reliability and serviceability, and

Customer Service.

Sackett continues to partner with Dealers and Distributors of products in the material handling market that are similarly committed to serving customers beyond their expectations.

We believe that the Gold Star Dealer program needs to be beneficial to both Sackett Systems and the GoldStar Dealer partners so communication will be essential to the success of this program.

We will periodically convene a GoldStar Dealer council to assess the program. Dealer council meetings will be a good time to discuss the GoldStar Dealer program and how it is working, how we can improve business together, and suggestions/market feedback regarding Sackett products. Though Dealer Council meetings will be convened specifically to discuss these items, feedback is welcomed at anytime and will be acted on as deemed appropriate by Sackett to the benefit of our mutual customers, Sackett and the dealers.

Scope:
The goal is to have local parts and superior service available to Sackett customers through the GoldStar Dealer network.

GoldStar Dealers will be the preferred dealers of Sackett products, parts and service but this is not an exclusive agreement.

Sackett Systems will utilize GoldStar Dealers whenever possible for sales of products and parts, service, warranty resolution, and installation of Sackett products. The GoldStar Dealers will be trained and available to sell to and service Sackett customers.

Sackett Systems will provide training and support to dealers as spelled out in this policy and as otherwise needed.

Pricing:
GoldStar Dealers will receive the best pricing available in the market for Sackett Systems’ products.

Whenever possible, Sackett will get the GoldStar Dealers involved in opportunities with National Accounts by offering installation, preventive maintenance contracts, and warranty service work.

Parts:
GoldStar dealers will be required to have inventory of parts on hand according to the attached parts inventory.

Service and Installations:
GoldStar Dealers will sell, service, and install Sackett Systems’ products. Sackett Systems will provide training and support for GoldStar Dealers before, during and after installation. Supervised installations will be offered to GoldStar Dealers performing installations for the first time.

Warranty Service:
Our goals for resolving issues covered by Sackett’s Warranty Policy are:

Customer satisfaction beyond expectations

Timely resolution of the problem

Clear identification of the cause of the problem/failure mode

Corrective action to prevent recurrence of the same failure mode

To minimize cost of warranty issue resolution

Marketing:
Sackett Systems will initiate a strong advertising campaign intended to let all customers and potential customer know that GoldStar Dealers are Sackett’s Sales and Service partners. This campaign will highlight our dealers’ commitment to customer satisfaction beyond expectations. This campaign will include email, website, telephone, and magazine ads targeted to existing and potential customers.

Sackett will be available for regional shows and/or dealer open houses as required and deemed appropriate. The Regional Sales Managers are the persons responsible for coordination of these efforts. Responsibility for costs of these shows will be determined on a case by case basis. There may be times the GoldStar Dealers are asked to share in such costs where appropriate and agreed upon.